A Frontier Airlines passenger was shocked to discover her carry-on bag soaked in urine after a Seattle to Dallas flight, only to have airline staff dismiss her complaints and later suggest she personally confront the responsible passenger.
Key Takeaways
- A passenger’s carry-on bag was found soaked with urine after being stored under a seat on a Frontier Airlines flight from Seattle to Dallas.
- Airline staff initially dismissed her complaints, bouncing her between different counters with no resolution.
- A Frontier manager admitted they had no established protocol for handling such incidents.
- The airline suggested the passenger resolve the issue directly with the responsible party, which critics deemed unreasonable.
- According to a Reddit user claiming to be a Frontier flight attendant, the airline does not consider urine a biohazard unless it contains visible blood.
Disgusting Discovery Aboard Frontier Flight
A Frontier Airlines passenger experienced what can only be described as a traveler’s nightmare when she discovered her carry-on bag had been soaked with urine during a recent flight from Seattle to Dallas. The revolting incident came to light when the passenger retrieved her bag from under the seat in front of her, only to find it wet. The situation worsened when she attempted to dry it with paper towels, which revealed yellow staining, confirming the nature of the liquid. This gross violation of basic sanitation standards aboard commercial flights raises serious questions about cleanliness protocols and passenger safety on budget airlines.
“A Frontier Airlines passenger was horrified to discover her under-the-seat carry-on bag was soaked with urine following a recent flight — and shocked when airline staffers waved off her complaints,” said A Frontier Airlines passenger.
Airline’s Inadequate Response Compounds Passenger’s Distress
When the passenger reported the incident, Frontier Airlines staff displayed a troubling lack of concern and professionalism. Rather than addressing the biohazard situation promptly, employees directed her from counter to counter without providing any meaningful assistance. Eventually, a manager admitted they had no established procedure for handling such incidents, effectively acknowledging a significant gap in their customer service protocols. This administrative failure underscores a concerning disregard for passenger welfare and suggests potential systemic issues with how the airline handles unexpected sanitation problems.
“Frontier doesn’t care about the cleanliness of our planes,” said one user, who claimed to be a Frontier flight attendant.
Shifting Responsibility and Questionable Health Standards
Perhaps most disturbing was Frontier’s eventual solution to the problem: suggesting that the passenger resolve the issue directly with the person responsible for soiling her bag. This unreasonable expectation effectively abandoned the affected customer and absolved the airline of responsibility for maintaining sanitary conditions aboard its aircraft. A self-identified Frontier flight attendant later revealed on Reddit that the airline does not prioritize cleanliness and, alarmingly, does not classify urine as a biohazard unless it contains visible blood, despite obvious public health concerns.
“Frontier doesn’t consider anything a biohazard unless it visibly contains blood (even if there is a reasonable possibility of it containing blood, such as urine, feces, or vomit),” said One user, who claimed to be a Frontier flight attendant
Legal Loopholes and Consumer Protection Concerns
Frontier’s contract of carriage contains language that may shield the company from liability in such situations, stating they are not responsible for damage to carry-on baggage unless caused by their own negligence. The contract specifically excludes “ordinary handling” and placement under seats from this coverage. This contractual escape clause raises important questions about consumer protection in the airline industry and whether passengers have adequate recourse when faced with unsanitary conditions that could potentially pose health risks. The New York Post has reportedly reached out to Frontier Airlines for comment on this incident.
